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Kitchen Cabinet Direct | Browse for Home Appliances, Bath Accessories, Kitchen Cabinets, Floor Covering, Light Fixtures, Plumbing Fixtures & Faucets

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Returns, Refunds and Exchanges Policy

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

1. Please email info@builderdirectus.com to request a refund and we will assign you a tracking #.


2. Mail your returned item to:

Kitchen Direct
Returns Department Tracking #
17437 Third St
Detroit, MI 48203

3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Some items can not be returned if they are opened. Not used, must me in original box.

Restocking Fee

All items are subject to a 25% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

Damaged products from shipping. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

Payment Policy

Accepted Methods of Payment

  • Credit Card (Visa, Master Card, American Express, Discover)
  • Cash On Delivery

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

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